Privacy Policy

Last updated: 2026.01.01

This Privacy Policy explains how Embedded Logic Solutions Pty Ltd (“we”, “us”, “our”) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and purchasing through our WooCommerce store, you agree to this Privacy Policy.

1. Personal Information We Collect

Information You Provide

We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Account login details (if you create an account)

Payment Information

Payments are processed securely using WooPayments. We do not store full credit card details. Payment information is handled directly by our payment service providers in accordance with their security standards.

Accounting & Order Records

Order and customer data may be synchronised with MYOB via our WooCommerce–MYOB integration for:

• Accounting
• Invoicing
• Tax and compliance purposes

Automatically Collected Information

We may collect technical data including IP address, device and browser type, pages viewed, interaction data, and cookies and tracking technologies via WordPress, WooCommerce and Google Analytics.

2. How We Collect Personal Information

We collect personal information:

• When you place an order or create an account
• When you contact us
• Automatically via cookies and analytics tools
• Through integrations such as payment processors and accounting software

3. Purpose of Collection

We collect, use and disclose personal information to:

• Process orders and payments
• Deliver products and services
• Manage accounting and tax obligations
• Provide customer support
• Improve website performance and user experience
• Send order updates and service communications
• Send marketing communications where permitted
• Prevent fraud and maintain security
• Comply with Australian legal requirements

4. Disclosure of Personal Information

We may disclose personal information to:

• WooPayments payment processors
• MYOB accounting systems
• Website hosting and IT providers
• Shipping and logistics providers
• Google Analytics and marketing platforms
• Professional advisers
• Regulatory or legal authorities where required by law

Some of these providers may store or process data outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy obligations.

5. Overseas Data Storage

Personal information may be stored or processed by service providers located outside Australia, including cloud services and analytics providers. Where this occurs, we take reasonable steps to ensure compliance with the Australian Privacy Principles.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable shopping cart and checkout functionality
• Remember preferences
• Analyse website traffic
• Improve marketing effectiveness

You may disable cookies through your browser settings, but some features of the website may not function properly.

7. Direct Marketing

We may send marketing communications if:

• You have opted in; or
• You would reasonably expect to receive them based on previous transactions.

You can opt out at any time via the unsubscribe link in our emails or by contacting us.

8. Data Security

We take reasonable steps to protect personal information including secure servers, SSL encryption, restricted access controls, and trusted third-party processors. Despite safeguards, no online transmission is completely secure.

9. Access & Correction

You may request access to personal information we hold about you and request corrections where necessary. Requests can be made using the contact details below.

10. Retention

We retain personal information only for as long as necessary for order processing, accounting and tax compliance, legal obligations, and customer service. When no longer required, information is securely destroyed or anonymised.

11. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

13. Contact Details